Privacy policy

Issy3D is a home-based 3D printing business operated from Australia. When we say “we”, “us” or “our”, we mean Issy3D. This policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

We may collect the following personal information:

• Name, email address, and delivery address when you place an order
• Payment information (processed securely by Stripe, we never store card details)
• Email address when you subscribe to our newsletter
• Messages you send via our contact or schools enquiry forms
• Basic analytics data such as pages visited (via cookies)

We use your information to:

• Process and deliver your orders
• Send order confirmation and shipping updates
• Respond to your enquiries
• Send our newsletter (only if you opt in, you can unsubscribe anytime)
• Improve our website and products

We will never sell or rent your personal information to third parties.

We use the following services that may process your data:

• Stripe for secure payment processing
• Supabase for database and authentication
• Resend for transactional emails
• Vercel for website hosting

Each service has its own privacy policy and handles data in accordance with applicable laws.

We use essential cookies to keep you logged in and maintain your shopping cart. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.

Our products are designed for children, but purchases should be made by a parent or guardian. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information. To make a request, please email us at the address on our Contact page.

If you have questions about this policy or how we handle your data, please reach out via our Contact page.